Bt21 Privacy Policy – User Information Protection
Effective Date: 1 January 2026
This Privacy Policy describes how the bt21 platform collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to safeguarding your privacy with care and responsibility at all times.
Types of Information We Collect
When you register or use the bt21 platform, we collect several categories of information to ensure a smooth and secure user experience. The information collected includes:
- Account information: Full name, email address, phone number, date of birth, and the username you registered when opening your bt21 account.
- Payment information: Details of the local payment methods you use, such as FPX or e-wallets, along with transaction records in MYR (RM). bt21 does not directly store credit card details or bank account numbers.
- Device and browser information: IP address, device type, operating system, browser type, and app version used to access the platform.
- Usage data: Pages visited, games played, session duration, and in-platform interactions that help us understand usage patterns.
- Cookies and tracking technologies: Data collected through session cookies, preference cookies, and analytics cookies to improve platform functionality.
How We Use Your Personal Information
Bt21 uses the information collected solely for legitimate and transparent purposes. We will not use your data for unrelated purposes without your consent. The primary purposes for which your information is used are as follows:
- Processing account registrations and verifying user identity in accordance with legal requirements.
- Facilitating deposit and withdrawal transactions in MYR and managing user account balances.
- Providing responsive customer support and resolving enquiries or complaints.
- Sending important notifications related to your account, security, or changes to platform terms.
- Detecting and preventing fraud, unauthorised access, and activities that violate our terms of use.
- Continuously improving the functionality, performance, and user experience of the bt21 platform.
Cookies and Online Activity Tracking
The bt21 platform uses cookies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you browse our website.
We use three main categories of cookies:
- Session cookies: Required to maintain your login session and ensure account security while you are actively using the platform.
- Preference cookies: Saves your language settings and display preferences to give you a more personalised experience.
- Analytics cookies: Helping us understand how users interact with the platform so we can make relevant improvements.
You can manage or block cookies through your browser settings at any time. However, blocking certain cookies may affect the functionality of some areas of the bt21 platform.
Data Storage, Security & Third-Party Sharing
Bt21 implements appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and bt21's servers is protected using SSL encryption technology.
Your personal data is stored on secure servers protected by strict access controls. bt21 retains your information only for as long as necessary for the purposes stated in this Privacy Policy or as required under applicable Malaysian law.
Regarding the sharing of information with third parties, bt21 does not sell, rent, or share users' personal information with third parties for marketing purposes. We only share information in limited circumstances, namely:
- With licensed payment service providers to process your MYR transactions.
- With regulatory authorities or law enforcement agencies when required under Malaysian law.
- With technical partners supporting platform operations, subject to strict confidentiality agreements.
User Rights, Policy Changes and How to Contact Us
As a bt21 platform user, you have certain rights regarding your personal information. These rights include:
- Right to access: You have the right to request a copy of the personal information we hold about you.
- Right to rectification: You may request that we correct any inaccurate or incomplete information in your profile.
- Right to erasure: In certain circumstances, you may request that we delete your personal information, subject to any legal obligations that may require us to retain such data.
Bt21 reserves the right to modify this Privacy Policy from time to time to reflect changes in our privacy practices or legal requirements. Users will be notified of any significant changes via in-platform notifications or email. The latest effective date will always be displayed at the top of this page.
If you have any questions, concerns, or wish to exercise your data privacy rights, please contact the bt21 team by email at [email protected]. You may also refer to our FAQ us for further assistance.
Need More Clarification?
Visit our FAQ page or register a bt21 account to start using the platform today with complete confidence.
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