Bt21 Platform Terms & Conditions of Use
Effective Date: 1 January 2026
This document outlines the terms governing all users' use of the bt21 platform in Malaysia. By registering or using any part of the bt21 platform, you agree to be bound by all terms stated herein. Please read carefully before proceeding.
Acceptance of Terms and Conditions
By accessing the bt21 website, registering an account, or using any services provided by the platform, you legally and bindingly agree to comply with and be subject to these Terms & Conditions in full. If you do not agree with any part of this document, you are required to refrain from using the bt21 platform.
These terms constitute a legally binding agreement between you as the user and bt21 as the platform operator. Users under the age of 18 are strictly prohibited from registering or using any bt21 services. By registering, you confirm that you have reached the legal age of majority under applicable law.
Bt21 reserves the right to modify, update, or replace any part of these Terms & Conditions at any time without prior notice. It is the user's responsibility to review this page periodically to stay informed of the current applicable terms.
Account Creation, Security & User Responsibilities
Each user is permitted to hold only one (1) active account on the bt21 platform. Creating multiple accounts under the same individual is strictly prohibited and may result in all associated accounts being suspended or closed without prior notice.
Upon registration, you are required to provide accurate, complete, and up-to-date information. bt21 reserves the right to request identity verification at any time to confirm the accuracy of the information provided. Failure to submit the required verification documents within the specified timeframe may result in account suspension.
You are solely responsible for maintaining the confidentiality of your account password. bt21 shall not be liable for any loss resulting from unauthorised access to your account due to your failure to keep your login credentials secure. If you suspect that your account has been accessed by an unauthorised party, you must notify the bt21 support team immediately.
Users are required to use the bt21 platform for lawful purposes only. Any attempt to manipulate the system, exploit technical vulnerabilities, or engage in activities that could compromise the integrity of the platform is strictly prohibited.
Payment Information & Financial Transactions
All financial transactions on the bt21 platform, including deposits and withdrawals, are conducted in Malaysian Ringgit (RM / MYR). bt21 supports several local payment methods, including FPX bank transfers and e-wallets such as Boost, making it easy and secure for Malaysian users to manage their funds.
Users are responsible for ensuring that funds used for deposits are their own and obtained through legitimate means. bt21 reserves the right to hold or reject any transaction suspected of involving unlawful funds or suspicious activity. Any attempt to conduct money laundering through the bt21 platform will be reported to the relevant authorities.
Minimum and maximum limits for deposits and withdrawals are set by bt21 and are subject to change from time to time. Current limits can be viewed in your account section after logging in. Withdrawals are subject to internal review processes and the processing timeframes stated on the platform. bt21 is not liable for delays caused by banking institutions or third-party payment providers.
Any refunds or transaction reversals will be processed in accordance with bt21's internal policies and are not guaranteed in all circumstances. Users with transaction disputes should contact the bt21 support team within 30 days of the transaction date.
Account Suspension, Closure & Limitation of Liability
Bt21 reserves the right, at its sole discretion, to suspend or close a user's account without prior notice in the event of a breach of these Terms & Conditions, suspected fraudulent activity, or any conduct deemed harmful to the platform or other users. The decision to suspend or close an account is final and binding.
Where an account is closed due to a violation, bt21 reserves the right to withhold any remaining balance pending an internal investigation. Users who believe their account has been suspended unfairly may submit an appeal through bt21's customer support channels within 14 days of the suspension date.
To the extent permitted by applicable law, bt21 shall not be liable for any indirect loss, damage, or harm suffered by users as a result of using or being unable to use the bt21 platform. bt21's total liability to any user is limited to the net deposit amount made by that user in the 30 days preceding the claim.
Intellectual Property, Third-Party Links & Governing Law
All content on the bt21 platform, including but not limited to text, graphics, logos, icons, images, audio clips, and software, is the property of bt21 or its respective licensors and is protected by applicable intellectual property laws. Users may not copy, distribute, modify, or use any bt21 platform content for commercial purposes without prior written consent from bt21.
The bt21 platform may contain links or references to third-party websites or services. Such links are provided for user convenience only. bt21 has no control over the content of third-party websites and accepts no responsibility for their content, privacy policies, or practices. Users are advised to review the terms and privacy policies of any third-party websites they visit.
These Terms & Conditions are governed by and construed in accordance with the laws of Malaysia. Any disputes arising from or in connection with these Terms & Conditions shall be resolved through courts of competent jurisdiction in Malaysia. Should any provision of this document be found unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary, and all remaining provisions shall continue in full force and effect.
For any enquiries regarding these Terms & Conditions, you may reach the bt21 team by email at [email protected] or through the FAQ on the platform.
Have More Questions?
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